Panasonic customer care assistant

What the channel already knows before a word is spoken. The telephony platform has the caller's number, so the assistant looks them up rather than asking. Contact details are tokenised before the model sees them.

Session

not started

Emotion read

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Tools called

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Latency

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Tokens in and out

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A voice gateway posts to api/chat/message with the same metadata object and gets one plain-text reply back.

{
  "message": "AC is not cooling",
  "metadata": {
    "phone": "9810012301",
    "language": "EN",
    "caller_type": "CUSTOMER"
  }
}